BaggageExpress GmbH

This is the worst service imagineable - we lost our bags in the Munich incident in August 2018, on our way to Berlin, because our flight was cancelled. We gave Lufthansa our holiday address in the Berlin area, which was then given to BEX by Lufthansa. BEX not only managed to delay our bags for more than 1 week, they also managed to send them all to the wrong address so we could not get our bags during our holiday. They were not reachable either by phone nor email nor anything. The website is down, seemingly permanently "under construction". This business should just stop existing and it is a disgrace that a company like Lufthansa works with them. I would give minus 5 stars if I could.

Terminzusagen werden nicht eingehalten. Völlig unzuverlässig. Kontakttelefonnummer gibt es nicht